Privacy Policy for SuperSplitscreen

SuperSplitscreen ("we," "us," or "our") operates supersplitscreen.com (the "Service"). This Privacy Policy outlines how we collect, use, and protect your personal data. By using our Service, you agree to the terms outlined in this policy.

1. Information We Collect

A. Data You Provide Directly

• Account Information: If you create an account, we collect your email address and any information you provide.
• Uploaded Clips: When you upload video clips, they are stored directly in AWS S3 and never live on our own servers. You can delete uploaded clips at any time, and they auto-delete 1 week after upload.
• Payment Data: We do not store payment details. All transactions are processed by Stripe. Please refer to Stripe's Privacy Policy for details.
• Support Requests: If you contact us at [email protected], we collect any information you provide in that communication.

B. Automatically Collected Data

• Logs & Analytics: We track successful video generations and store a digest containing screenshots for compliance and content moderation purposes.
• IP Address & Device Information: We may collect these details to ensure security, prevent abuse, and comply with legal obligations.

C. Third-Party Services

We use the following third-party services, which may also collect data. Please review their privacy policies:

• AWS S3 (File Storage): AWS Privacy Policy
• Modal (Video Processing): Modal Privacy Policy
• Stripe (Payments): Stripe Privacy Policy

2. How We Use Your Data

We use your data for the following purposes:

• To provide, maintain, and improve our Service.
• To process uploaded clips, generate outputs, and facilitate downloads.
• To ensure compliance with our content policies and legal requirements.
• To handle billing and transactions via Stripe.
• To communicate with you regarding support requests or service updates.
• To detect, prevent, and respond to illegal activities, violations of our terms, and security issues.

3. Data Retention & Deletion

Uploaded clips are automatically deleted 1 week after upload or can be manually deleted at any time.

Generated outputs remain available for 24 hours before expiring.

Video generation logs and screenshot digests are retained for compliance and security purposes. These logs are reviewed periodically and deleted after 12 months, unless required for legal reasons.

Users may request account and data deletion by emailing [email protected].

For users in certain jurisdictions (e.g., the EU, UK, or California), you may have additional rights under applicable data protection laws. These may include the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights, please contact us at [email protected].

4. Age Restrictions

SuperSplitscreen is only for users aged 18 and older. If we discover a user is under 18, we will terminate their account and delete their data immediately.

5. Prohibited Content & Legal Compliance

We strictly prohibit the upload or generation of:

• Extremely violent content
• Illegal content, including depictions of crimes
• Content depicting harm to minors (CSAM)

Users who violate this policy will be banned and reported to law enforcement, including their email and IP address.

If you encounter any prohibited content or policy violations, please report them immediately by contacting [email protected]. We take reports seriously and will investigate accordingly.

6. Data Security

We implement appropriate security measures to protect user data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Users will be notified of significant changes via email or a notice on our website.

8. Disclaimers & Limitation of Liability

SuperSplitscreen is provided “as-is” and “as-available” without any warranties, expressed or implied.

We do not guarantee uninterrupted service or that data will always be preserved.

We are not responsible for any loss of content, service interruptions, or damages arising from the use of our Service.

We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

9. Reporting Violations

If you encounter any prohibited content or believe a user is violating our policies, please report the issue by contacting [email protected]. We take all reports seriously and will investigate any violations in accordance with our policies. If necessary, we may take enforcement actions, including account suspension, banning, or reporting to law enforcement.

10. Contact Information

If you have any questions, contact us at [email protected].